Refund policy
Cow Cuddle Experience
Cancellation & Rescheduling Policy
Guest Cancellations & Reschedules
• Cancellations made 48 hours or more before your scheduled experience may be rescheduled once at no additional charge, subject to availability.
• Cancellations made within 48 hours of your scheduled time are non refundable.
• No shows are non refundable and cannot be rescheduled.
• All reschedule requests must be submitted in writing via email or text.
Weather & Unforeseen Circumstances Policy
Cancellations by Semper Fi Homestead
Your safety, the safety of our animals, and animal welfare always come first.
Semper Fi Homestead reserves the right to cancel or reschedule a cow cuddle experience due to:
• Extreme weather conditions including excessive heat, wind, rain, or unsafe ground conditions
• Animal health, stress, or behavior concerns
• Power outages, emergency situations, or other unforeseen circumstances
• Acts of God or conditions beyond our control
If we need to cancel:
• You will be offered one complimentary reschedule or
• A credit toward a future experience
• Or a full refund
Animal First Policy
Every cow cuddle experience is unique and dependent on the comfort and willingness of our animals. If at any point the animals need a break, the session may be shortened or paused. No refunds will be issued in these cases, as animal welfare is our top priority.
Acknowledgment
By booking a cow cuddle experience, you acknowledge and agree to this cancellation and rescheduling policy.